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However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior jest to contacting us. We had advised the player to be patient and wait at least czterna\u015bcie days after requesting the withdrawal before submitting a complaint. However, due to the player’s lack of response owo our messages and questions, we were unable owo investigate further and had to reject the complaint.<\/p>\n
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The casino had not responded owo the complaint, which pa\u0144stwa closed as “unresolved.” Attempts jest to communicate with the casino multiple times yielded istotnie cooperation. The player’s account was closed due to alleged bonus abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint was marked as unresolved since the casino did not respond owo the complaint thread and had not provided sufficient evidence. The issue was resolved successfully by our team, and the complaint pa\u0144stwa marked as ‘resolved’ in our uk\u0142ad. He reached out to support but received istotnie assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back.<\/p>\n
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